What you need to
We try not to make to many rules, terms and conditions. Nature is about feeling free, relaxing and exploring. That said, being responsible for your safety and well being, we need some guidelines and clarifications before we set out.
If you do have any questions after reading, please get in touch with us before ordering. We want you to know what you are going to be part of.
You might find answers to some of your questions in the blog section, and some helpful tips if you have already booked or are planning a trip to the arctic.
Insurance & responsibility
Arctic Moments is actively working to secure that the tour will be carried through in the safest way possible, but we cannot secure every single step the individual participant will take.
It is therefore essential that each participant is covered by an insurance policy. Parents and other supervisors who guarantee for children, have to make sure that everyone in their company is in adequate physical shape to participate in the chosen activity.
Each participant is obliged to follow the guides instructions at all times.
Changes & cancellations
We normally don´t cancel an activity due to weather conditions, but sometimes it is necessary, and we do take your safety and well being serious. If we do cancel a trip due to weather, broke down vehicles, illness etc; you will of course get a full refund.
We cannot be held responsible for any other expense (for example flight tickets) you have had in connection with this tour. In case of cancellation, you will be notified as early as possible. Please regularly check your email or phone prior to the tour departure and especially if weather conditions are challenging.
If you cancel 10 days before the tour's date you are entitled to a full refund, if 10 - 5 days before 50 % refund. You get no refund, if it is less than 5 days before.
In order to get refund you must send us a written notice (to email@example.com). The cancellation fees are valid from the date we receive the written notice that you want to cancel your trip. Please let us know as soon as possible if you are unable to join the tour, if we find somebody to take your seats, we might be able to give you a partial refund. We cannot give refund because of low solar activity, meaning less chance to see the aurora.
A trip can also be canceled if the minimum number of participants is not met. The minimum number of participants will be stated in the product descriptions - normally 2 full paying participants.
Trips can be canceled on short notice due to above mentioned causes. We will do our best to get you on the same or equivalent trip as soon as possible. It is important that your contact information is correct and updated so that we can get a hold of you.
In order to take care of safety on the tours, both winter and summer, we have chosen the 1:8 model. That is, when the number of guests on each outdoor activity is more than 8, there will be at least two guides. On most of our activities we have an upper limit of 6 guests.
All of our guides have a passion for outdoor life, with a wide experience in different outdoors activities. It is mandatory that they all have up to date knowledge on first aid and navigation, that they are updated on the elements in the product- and that they are able to handle various weather conditions. The guides will always bring the necessary security equipment along.
Furthermore, it Is the guides responsibility to see to that everyone in the group is sufficiently equipped and is in condition to participate on the adventure. If the guide, for some reason, should deem someone unfit to participate (due to alcohol, appropriate clothing, illness, health etc.), the guide is responsible to deny this person participation. In such cases there is no refund, but we will work with you to find a suitable solution.
We can not take responsibility for your personal equipment, eg. camera, jackets, mittens, bags etc. Make sure this is covered through your travelers insurance.
Also make sure you keep your equipment dry, on your body or in the backpack. Cameras tend not to like being brought in and out of different temperature environments during the winter.
Clothing and sitting mats can blow away if you leave it on the ground, therefore it makes sense to keep it in your pockets or your backpack if not in use.
Also - we do light bonfires all the time. Sometimes sparks can burn small holes in jackets and pants. Consider this a free memory from the arctic wilderness, or bring a jacket/pants that is bought for this purpose.